At Mio Voyage, we are committed to delivering your order safely and on time. Please review our shipping guidelines below.
1. Delivery Method
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All orders are shipped directly to the address you provide at checkout.
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We currently offer Cash on Delivery (COD) as the only payment option.
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Payment must be made in full at the time of delivery.
2. Delivery Time
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Orders are typically processed within 1–2 business days.
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Delivery times vary based on your location and shipping partner availability.
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While we strive to deliver within the estimated timeframe, delays may occur due to weather, logistics, or other unforeseen circumstances.
3. Shipping Charges
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Shipping fees, if applicable, will be clearly displayed at checkout before you confirm your order.
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Any promotional offers that include free or discounted shipping will be applied automatically when eligible.
4. Order Tracking
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Once your order has been dispatched, you will receive tracking details (if available) via SMS, email, or phone call.
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Tracking updates may take some time to reflect depending on the logistics provider.
5. Failed Deliveries
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In case the delivery attempt fails due to an incorrect address or unavailability of the recipient, our team will contact you to reschedule.
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Multiple failed delivery attempts may result in cancellation of the order.
6. Damaged or Missing Items
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If your order arrives damaged, defective, or missing items, please notify us within 48 hours of receiving the delivery.
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We will review the issue and provide an appropriate resolution such as replacement or exchange.
7. Contact Us
For any questions regarding shipping, please reach out at [email protected].