At Mio Voyage, we are committed to delivering your order safely and on time. Please review our shipping guidelines below.

1. Delivery Method

  • All orders are shipped directly to the address you provide at checkout.

  • We currently offer Cash on Delivery (COD) as the only payment option.

  • Payment must be made in full at the time of delivery.

2. Delivery Time

  • Orders are typically processed within 1–2 business days.

  • Delivery times vary based on your location and shipping partner availability.

  • While we strive to deliver within the estimated timeframe, delays may occur due to weather, logistics, or other unforeseen circumstances.

3. Shipping Charges

  • Shipping fees, if applicable, will be clearly displayed at checkout before you confirm your order.

  • Any promotional offers that include free or discounted shipping will be applied automatically when eligible.

4. Order Tracking

  • Once your order has been dispatched, you will receive tracking details (if available) via SMS, email, or phone call.

  • Tracking updates may take some time to reflect depending on the logistics provider.

5. Failed Deliveries

  • In case the delivery attempt fails due to an incorrect address or unavailability of the recipient, our team will contact you to reschedule.

  • Multiple failed delivery attempts may result in cancellation of the order.

6. Damaged or Missing Items

  • If your order arrives damaged, defective, or missing items, please notify us within 48 hours of receiving the delivery.

  • We will review the issue and provide an appropriate resolution such as replacement or exchange.

7. Contact Us

For any questions regarding shipping, please reach out at [email protected].